This is the Return and Refund policy for MaxCloudON Shop, accessible from https://riser.maxcloudon.com
Thank you for shopping at MaxCloudON Shop.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to HPC2 LTD, ul. Nikola Vaptsarov 14.
Service refers to the Website.
Website refers to MaxCloudON Shop, accessible from https://riser.maxcloudon.com
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: [email protected]
By visiting this page on our website: https://riser.maxcloudon.com/de/kontakt
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
- The Goods must be unused, not damaged - in other words indistinctive from as they are brand new
- Only the amount of the goods will be refunded. Shipping cost is NOT eligible for refund, also all additional expenses made in the process if the package is returned from outside EU - VAT 20%, custom's clearance taxes and others.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
7002 Ruse, ul. Chavdar Voivoda 14, parter, HPC2 Ltd.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and tracked shipping service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us: